Refund policy
Returns & Refunds
We want you to be satisfied with your Havacias purchase. If something is not right, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging with all tags attached. We cannot accept returns on items that show signs of wear, washing, or alteration.
How to Start a Return
Contact us at info@havacias.com before sending anything back. In your email, please include:
-
The email address used to place the order, or your order number
-
Where and when you purchased the item
-
A photo of the product showing its current condition
-
A brief explanation of why you are returning it
We will reply with return instructions and the return address within 2 business days.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to our error (for example, you received the wrong item or a defective product). In those cases, we will provide a prepaid return label.
Refund Processing
Once your return arrives at our facility, we inspect it within 1–2 business days. If the item meets the return conditions, we initiate the refund to your original payment method. Please allow up to 8 business days for the refund to appear on your statement, depending on your bank or card issuer. We will notify you by email once the refund has been processed on our end.
Non-Returnable Situations
We cannot process returns for items returned after the 30-day window, items that have been worn or washed, or items missing original packaging. If you are unsure whether your item qualifies, email us first and we will confirm before you ship anything back.
Contact Us
For return or refund questions, email info@havacias.com or call 602-459-1437, Monday–Friday, 9:00 AM–6:00 PM Eastern Time.