Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–2 business days. Standard U.S. delivery takes 3–5 business days after that. Shipping is free.
Where do you ship from?
All orders ship from our facility in Yuma, Arizona, United States.
Do you ship outside the United States?
No. We currently ship only within the United States. We do not ship to P.O. Boxes, U.S. territories, or international addresses.
What payment methods do you accept?
Visa, MasterCard, and PayPal.
How do I return something?
Email info@havacias.com within 30 days of receiving your order. Include your order number, a photo of the product, and the reason for the return. We will reply with return instructions. The item must be unused and in its original packaging. Refunds are processed within 1–2 business days after we receive the return, and the money typically appears on your statement within 8 business days.
Who pays for return shipping?
You do, unless the return is because we sent the wrong item or a defective product. In those cases, we cover it.
Can I change or cancel my order?
If your order has not shipped yet, email us as soon as possible at info@havacias.com with your order number. Once an order has shipped, it cannot be canceled, but you can return it after delivery following the return process above.
How do I track my order?
You will receive a tracking number by email when your order ships. If you have not received tracking within 3 business days of ordering, contact us.
What if my package shows as delivered but I cannot find it?
Check with neighbors and your local post office first. If you still cannot locate it, contact us within 7 days of the delivery scan and we will help you file a carrier trace.
How can I reach customer service?
Email info@havacias.com or call 602-459-1437, Monday–Friday, 9:00 AM–6:00 PM Eastern Time.